Top frequently ask questions: Please browse the sections listed on the right for more specific FAQ’s.

Q) What is UV Printing
A) UV Printing is when the digital print is exposed to concentrated UV radiation.  A chemical reaction takes place causing the ink components to cross-link into a solid. This is done by 2 UV lamps fixed to either side of the print head. Please see the “UV inks” page for this explanation.

Q) How do I place an order?
A) Once we receive your request by phone, e mail or fax the first thing we like to do is start a job sheet. This will ensure that your order is dealt with in the most efficient way possible
To complete this we need a invoice address, delivery address (if different) and payment details. Once we have this information we can start work on your design or place your print ready artwork in a job queue.
To see a step by step guide to the order processes please click here>>

Q) What is the average lead time?
A) The delivery time from placing an order will depend on a number of things. We aim to produce everything as soon as we can but generally we like to say 2-4 days from approval of the design we send you. Quantity, size and which product you purchase will vary the time needed to despatch your order. Please ask for a personal expected delivery time. We can meet most deadlines.

Q) What forms of payment do you accept?
A) The quickest method is a credit card given over the phone or if you would prefer you can send a cheque made payable to The UV Printing Company.

Q) Which file formats do you accept?
A) Please see our Artwork page for full details. click here>>

Q) Do images need to be in RGB or CMYK colour?
A) All images and artwork need to be designed in CMYK.

Q) If I live near Slough can I call in to collect goods or see the production methods?
A) We welcome visits and collection can save time on short lead times. If you are coming to collect or visit please let us know and we can arrange a time.

Q) Do your prices include VAT?
A) No, all our prices are exclusive of VAT.